SHIPPING & RETURN POLICY

All orders are shipped Monday - Friday, excluding holidays.

Express orders including 2nd Day and Overnight placed Monday - Friday after 12 PM Eastern Time will be processed following business day. Express orders placed Saturday - Sunday will be processed Monday. Express orders are not available for P.O. Box addresses.

Once your credit card is authorized, you will receive a confirmation email. Orders are processed within 7 business days. Once processed you will receive your order within 7-10 business days. Please note orders are not shipped with signature required unless the customer selects this shipping method at checkout. If signature required option is not selected, the customer should designate a reliable address for package delivery. Kore Collections is not responsible for any lost or stolen packages shipped without signature required that note delivery confirmation to the correct shipping address. We are also happy to revise any shipping address as long as the request has been made before the order ships.

Kore Collections is not responsible in the event of any delays in shipping or delivery due to force of nature or other uncontrollable events.

 

INTERNATIONAL ORDERS

We offer global shipping to over 200 countries around the world. To use the service, click the International Checkout button accessible through the Checkout page. Shipping is calculated at checkout based on location. Returns are accepted for up to 14 days from delivery date. Any returns sent after 14 days will be returned at the customers expense. For all questions regarding your international order, please contact support @internationalcheckout.com.

 

SHIPPING RATES

Ground — Free
Ground with signature required — Free
2nd Day — Free
2nd Day with signature required — Free
Next Day — Free
Next Day with signature required — Free

 

RETURNS/EXCHANGES PROCEDURE

To request a return authorization, please email and submit the subsequent return request form on the contact page of our website. You will be contacted by customer service within 24 hours, Monday - Friday, 9AM - 6PM EST. (Holidays excluded)

      • If the enclosed prepaid label is used, we do not require an RA number to return an item. All return requests must receive email approval before our warehouse can process a return. 

      • If you elect to use your own shipping service, we require an RA number on the outside of the page. Please also keep the tracking number on record until your refund is processed. In the event the package is lost, we require the tracking number to locate it and process the return.

      • NOTE: SHIPPING COST WILL BE DEDUCTED FROM REFUND FOR ALL RETURNS SENT USING PREPAID UPS SHIPPING LABEL. Return shipment duration is 5 business days for domestic returns.

      • Returns can take up to 14 days for our fulfillment center to receive and process.

      • Once your return is processed, you will receive an email confirmation. A credit will post to your statement within 2-7 business days depending on your financial institution.

      • Exchanges are subject to availability.

 

RETURN POLICY

If you are not completely satisfied with your Kore Collections online purchase, you may send it back to us for a refund.

    • All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.

    • Returns must be sent within 14 days of the delivery date for a full refund. Any return received between 1 - 14 business days will be given a full refund. No returns for store refund will be considered after 14 days of delivery date. Any return received after 14 business days will be returned to sender.

    • Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation email when your refund is processed.

    • Exchanges are subject to availability. Merchandise cannot be held for exchange orders.

    • FINAL SALE: Any merchandise discounted at 20% or higher is final sale. No exchanges or returns will be accepted for final sale merchandise. Items that qualify as final sale are noted on their product page. Price adjustments can be made for items purchased at full price within 5 days of initial markdown. All perfume orders are final sale.

    • Returns can be shipped using the prepaid shipping label or shipping method of your choice. If you choose to ship using your own label an RA number provided by Kore Collections Customer Service must be written on the outside of the box. We also require that you save the tracking number for a return shipped using your own label in case the package is lost. Lost returns without a valid tracking number will not be accepted.

    • We do not refund shipping costs. Shipping costs will only be refunded when the return is a result of an error or damaged merchandise.

    • We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

    • Returns will be credited to the original payment method used for purchase within 7 business days depending on your financial institution.


Kore Collections monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.